Refund and Returns Policy

Effective Date: January 1, 2024

Thank you for choosing www.tutor.bookflicker.com for your educational needs. We strive to offer high-quality online tutoring services and digital learning materials. As our products and services are digital and intangible, please read this Refund and Returns Policy carefully to understand your rights and obligations before making a purchase.

1. General Overview

At www.tutor.bookflicker.com, we provide online tutoring services, digital educational resources, and downloadable study materials. Due to the nature of our services and products, we have specific terms governing refunds and returns. This policy applies to all purchases made through our Website.

2. Digital Products (Study Materials, Courses, etc.)

Once purchased, digital products (such as study materials, courses, and other downloadable resources) are non-returnable and non-refundable due to their immediate delivery and access. By purchasing these products, you acknowledge that you will not be able to return them after purchase.

3. Online Tutoring Services

We offer both individual and group tutoring sessions through the Website. Our tutoring services are scheduled in advance based on your preferences. However, due to the personalized nature of the services, we have specific guidelines for refunds and cancellations:

  • Cancellations by Students: If you need to cancel or reschedule a session, you must notify us at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled session will not be refunded.
  • Cancellations by Tutors: In the rare event that a tutor is unavailable or a session needs to be canceled by us, we will either reschedule the session at your convenience or offer a full refund for that session.
  • No-Shows: If you fail to attend a scheduled tutoring session without prior notice, the session will be considered completed, and no refund will be issued.

4. Refunds for Unfulfilled Orders or Technical Issues

We are committed to providing high-quality services and digital products. If you encounter technical issues preventing you from accessing digital products or attending a scheduled tutoring session, please contact us immediately. We will attempt to resolve any technical issues as quickly as possible, and if the issue cannot be resolved, we may offer a refund or alternative solution.

5. Refund Process

If you are eligible for a refund based on the terms outlined above, please follow these steps:

  1. Contact Us: Submit a refund request via email to support@tutor.bookflicker.com with your order details (e.g., order number, date of purchase, description of the issue).
  2. Review: Once we receive your request, we will review the situation. This process may take up to 5 business days. If approved, the amount will be refunded within 7-10 working days.
  3. Resolution: If your request is approved, we will process the refund according to the original payment method used at the time of purchase.

Refunds for tutoring services will be processed based on the guidelines mentioned above, while refunds for digital products (if applicable) may take longer, depending on the nature of the issue.

6. Non-Refundable Situations

Please note that refunds will not be granted in the following situations:

  • If you change your mind or are dissatisfied with the content or services provided, once the digital products are downloaded or the tutoring session is conducted.
  • If you fail to attend a scheduled session without prior notice.
  • If the refund request is made after 7 days from the date of purchase or session.

7. Payment Gateway Issues

If you encounter issues with the payment gateway, such as incorrect charges or payment failures, please contact our customer support team at support@tutor.bookflicker.com. We are not responsible for any errors or delays caused by third-party payment processors but will assist you in resolving such issues with the respective payment provider.

8. Contact Us

If you have any questions or concerns regarding this Refund and Returns Policy, or if you encounter issues with accessing your digital products or services, please contact us at:

P. K. Enterprises
www.tutor.bookflicker.com
Govindpur, Sadipur
Bhagalpur, Bihar – 813209
Email: support@tutor.bookflicker.com